Access Statement for Wild Air, Mevagissey

After many years of operating a Bed and Breakfast we decided to apply to be quality graded in 2008 by Visit Britain. This was carried out in April 2008, and we were delighted to have gained 4 Stars with a Silver Award. Our next inspection took place in 2010 and we have now attained 4 Stars with Gold Award plus a Breakfast Award. As part of the grading process we must produce an Access Statement - which is a written, clear and accurate, and above all honest description of our current facilities and the services we offer, to enable a potential visitor to make an informed decision as to whether our business meets their particular access needs.

Introduction

Built in 1926 Wild Air is one of the finest properties in the area. We have totally renovated the house which is now immaculately presented with great attention to detail and comfort throughout. We are committed to offering a warm, friendly welcome and first class service to all guests staying in our home. Wild Air has 3 guest bedrooms all of which are double rooms. To comply with Government Legislation it is totally non smoking throughout, but guests are permitted to smoke on the patio or balcony which is for shared use. Due to the location of the house those with limited mobility might find access difficult. The following statement is a summary of our provision, if you have any specific questions please feel free to contact us and we will endeavour to help.

Pre-Arrival

• If using a satellite navigation system the postcode is PL26 6UX.
• Wild Air is approximately 5 minutes walk from the centre of Mevagissey, where a selection of shops, pubs, eateries, etc can be found.
• The nearest coach and train station is in St Austell approximately 15 minutes away. A bus runs to Mevagissey from there approximately every hour.
• Newquay is the nearest airport approximately 45 minutes away.
• There are local taxis in the village, the number can be provided or we can make arrangements on your behalf.
• Menus can be provided in large print if required. Alternatively we are happy to read it to you. Please advise us of any special dietary requirements at the time of booking.
• We have a dog ourselves who is kept solely in our own accommodation, but we regret we cannot accept any pets.
• Our website www.wildair.co.uk provides pictures and information of all rooms in the house and the services we provide.
• You can contact us by telephone, email or letter, details below.

Arrival & Car Parking Facilities

• Full details of our location can be found on the ‘finding us’ page of our website.
• Rooms are ready from 4pm. An earlier arrival time is possible by prior arrangement. Guests planning to arrive after 6.30pm are requested to advise us this at the time of booking.
• We are the only B&B in Mevagissey offering both this amazing view and complimentary on site parking. We have sufficient parking for all guests directly in front of the property, which is lit at night. The surface is level, flat and has a tarmac finish. On arrival unhook the chain and park in one of the marked bays.
• There is a mix of low steps and flat paved areas of tarmac gently winding up to the house. With a further 9 steps up to the front door with a fixed handrail on the right hand side.
• We are able to offer assistance with luggage if this is required.

Main Entrance & Reception

• The front door is kept locked; please ring the bell on your initial arrival.
• There is a small step through the front door leading into the entrance vestibule which has an original tiled floor and a further door taking you into the hall which has a fitted carpet.
• You will then be taken to your room.
• Guests are required to complete a registration form.
• You will then be given keys for the front door and also your bedroom, and given further information that will enhance your stay.
• Guests have access into the house at all times.
• A bell is provided in the hall for guests to call for the owner’s assistance.

Public Areas – General (Internal)

• All public areas have fully fitted carpets and are well lit.
• The staircase up to the first floor has a platform halfway up and has a fully fitted carpet and a fixed banister.

Dining Room

• NEW for 2010/11 - we are delighted to have received a VisitEngland breakfast award. The award recognises B&B’s that offer their guests a quality and choice of breakfast, service and hospitality that exceeds what would be expected at their star rating.

• Guests share the large oak dining table for breakfast.
• The room has a fully fitted carpet.
• We pride ourselves on the relaxed, friendly, fun filled breakfast times here.
• We are able to accommodate all dietary requirements, please advise us of any special needs at time of booking.
• Wherever possible, we use locally produced, homemade or home grown produce.

Lounge

• Contains 2 comfortable leather sofas, oak and glass tables, a large TV with DVD and video player and a selection of quality magazines & local newspapers.
• The room has a fully fitted carpet.
• We also have an open fire for cold winter nights. Alternatively the room is centrally heated and has a thermostatically controlled radiator.

Bedrooms

• The house is fully double glazed and centrally heated throughout. Guests can adjust the temperature in their rooms to suit their preference.
• All 3 rooms have 4’6” beds and are accessible from both sides.
• Beds are made up with luxury feather & down duvets and pillows, if you require a synthetic alternative or sheets and blankets please advise us at the time of booking. Spare blankets are also provided.
• All rooms have fully fitted carpet throughout.
• Room 1 is located on the ground floor and has an ensuite.
• Two further rooms are located on the first floor, room 2 has an ensuite. Room 3 has a private bathroom, a few steps along the passageway and for your sole use.
• Both ensuite bathrooms are a good size, have a toilet, sink, shower, electric shaver point, tiled floor and a window providing good light and ventilation.
• The private bathroom has a toilet, sink, bidet, large luxury walk in shower, an electric shaver point, a tiled floor, a wood captains chair and 2 windows which make this room very light and airy, a dressing gown is also supplied.
• Towels and toiletries are provided in all bathrooms and replaced daily.
• Each bedroom has ample hanging and drawer space and seating in a bay window with sea view.
• All bedrooms have a TV, clock/radio, hairdryer, very well stocked hospitality tray, binoculars, a torch, and an extensively compiled information folder with details of the services we are able to offer, a menu and suggestions of how to spend your time here.

Garden & Patio

• Guests are welcome to use the patio or front garden at any time.
• The patio is accessed down 3 small steps.
• A large table and chairs are provided and during the summer a large parasol.
• The view is breathtaking so this area is very popular for guests who wish to have their early morning tea, a glass of wine before dinner or even a takeaway.
• Smokers are also permitted to use this area.
• Many guests also enjoy looking around our beautiful wildlife garden at the back of the house. This is permissible but we request that you ask first as this is our private area and where our dog is often found!

Additional Information

• A fully linked fire system is installed in the property with smoke detectors in every room. Fire extinguishers are located in the entrance hall and at the top of the stairs. An emergency call point is located next to the front door and another at the top of the stairs.
• In the event of a fire the alarm will sound, please advise us at time of arrival if you have a hearing impairment and might not hear it.
• You will be required to evacuate the building which can be done via the front door. Additional exits are through our kitchen or conservatory which are located through the dining room.
• The assembly point is on the patio. Guests should not stop to collect personal belongings or re-enter the building until told it is safe to do so.
• We are un-licensed but happy for you to bring your favourite tipple. Wine/beer chilling facilities are provided, along with wine glasses, cork screws, ice and lemon!
• Packed lunches can be provided if booked provisionally.
• We have secure storage for bikes. Also a hose to wash muddy bikes and walking boots.

Future Plans

The usual re-decoration of all rooms will be done late 2011 early 2012. New sofa added to room 3. New curtains for room 1.  New blind and cushions  in the private bathroom for room 3. All the bedding was totally replaced and new oak furniture was installed to all the bedrooms in 2010.

Both ensuite shower rooms completely replaced. A new range of luxury toiletries, full length mirrors and binoculars for all rooms has been introduced.

Wi-Fi and digital TV’s with DVD’s have been installed.

A new fully linked fire alarm system and emergency lighting was installed at the end of 2010.

Our 4 Star rating with Silver Award has been upgraded to a Gold Award and was given to us due to the very high standard of service given and exceptional quality of the entire property, so guests can book with confidence in the knowledge that we are continually updating our facilities to ensure our guests have complete comfort and a memorable holiday. But we welcome any feedback to help us continually improve, so please contact us if you feel you have any valid suggestions; it is after all our guests who use the rooms!

Contact Information

Wild Air Guest House, Polkirt Hill, Mevagissey, Cornwall PL26 6UX

Telephone: 01726 843302

Email: ClareAvent@aol.com

Website: www.wildair.co.uk